PHONE FOR SUPPORT: 1-888-852-9099, 9 AM TO 9:00 PM, 7 DAYS A WEEK
LIVE CHAT: FRIDAYS AND SATURDAYS, 5 PM - 11 PM
Partnering With The Christian Community
Since 1989, trained volunteers with the Telecare Crisis and Caring Line have responded to calls from people who reached out in need of emotional support.
We are a Christian based, non-denominational and registered non-profit organization.
Most calls have originated from the Abbotsford/Mission area as that is where most of our promotion has been. However, because of our toll-free number anyone throughout the province can call and talk with one of Telecare's volunteers.
At times Telecare partners with other organizations and churches. During the month of December 2018,
Wagner Hills and Telecare Crisis and Caring Line offered daily Christian Support Line for anyone whose life had been touched by addiction. If people were troubled by issues other than addiction they were still encouraged to call. Holidays can be a lonely, difficult and stressful time for many and compassionate listeners are ready to take calls.
Telecare also provides a supportive one-day workshop called
Listen Up! for churches, businesses, and service groups that helps people sharpen their listening skills.
If you would like to discuss Telecare's training and services call Debbie Cazander at 604-852-4058, email admin@telecarebc.com
Need Someone to Listen?
Remember, you're not alone on this journey. If you're seeking a compassionate ear and a heart that understands, we encourage you to call us. Support is just a phone call away. See below for information on how to connect with us.
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Get the support you need
For Crisis or Emotional Support Call:
- 604-852-9099 in Abbotsford and Mission
- 1-888-852-9099 toll free throughout British Columbia
- If you are in a life threatening crisis, please call 911
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Gary and Jane represent a growing mental health crisis in Canada—one marked by hidden loneliness across all ages. Nearly 30% of Canadians report frequent feelings of loneliness which is a major contributor to depression and emotional distress. While Gary isolates in silence and Jane hides her pain behind good grades, both could benefit from intentional peer support. Services like Telecare and chat-based mental health support offer a lifeline to those who struggle to speak their pain aloud. For many, text and phone support lines reduce distress, offering compassionate care and hope.
Youth in Canada are facing rising rates of anxiety, depression, and suicidal thoughts. Plus, social media overuse, academic pressure, and isolation contribute to many mental health struggles. Yet, access to digital support is helping bridge the gap. Early success stories confirm that chat-based emotional care can be life-saving. As the mental health landscape shifts, tools like Telecare’s chat support are essential for reaching youth where they are—with compassion and care.
Join us for Listen Up!—an engaging and practical workshop aimed at improving your listening skills in ministry and caregiving roles.
Telecare is taking a bold step into the future of emotional support by reintroducing chat services, offering a lifeline to those who need it most in a way that meets them where they are.
When my husband passed away three years ago, I lost more than a partner—I lost my sense of purpose. My name is Margaret, and I’m 72 years old. I spent nearly 50 years married to the love of my life, building a home, raising children, and sharing every part of my day with him. When he was gone, the house we filled with laughter and memories became unbearably quiet.
One night, lying awake in the early hours, I came across Telecare’s number while scrolling through mental health resources. Something about the phrase “compassionate listening” gave me the courage to call. My hands shook as I dialled, but I thought, What do I have to lose?
Life is filled with moments of difficulty, pain, and uncertainty. In such times, finding words to express our emotions or to pray can feel impossible. The Psalms, however, offer a lifeline.
At Telecare Crisis & Caring Line, our mission to provide compassionate listening and support during personal crises is made possible by our dedicated volunteers and generous donors. Over the years, we have received thousands of calls from people seeking someone to listen.
Another change at Telecare is that we are returning to cohort training twice a year rather than on-your-own training via online resources.
Dr. Dave Currie, a renowned relationship expert and the founder of Doing Family Right, has dedicated over 40 years to strengthening marriages and families through faith-based counselling, teaching, and writing.
