Blog Layout
Volunteering at Telecare: A Rewarding Experience
A Fulfilling Experience
As a volunteer, I would like to tell you a little bit about my fulfilling experience with Telecare Caring and Crisis Line. Starting with, why I chose to volunteer, the excellent training I received, what I have gained by serving on the phone lines and being a part of this extraordinary ministry.
Why I Volunteered with Telecare
I would like to tell you why I chose to volunteer with Telecare Caring and Crisis Line. I came across Telecare in an advertisement at a coffee shop. I decided to research what the ministry was about, and shortly after that, I decided to take part in the training process. I have always had a passion for caring for individuals who are in need and wanted to develop the skills necessary to do this. Telecare gave me the opportunity to improve my listening skills and fulfill my God-given desire to provide aid to those in need of a listening ear.
Excellent Training
The volunteer staff provided excellent training with a variety of speakers, who were knowledgeable on various topics. The speaker's topics directly related to the types of calls we receive on the phone lines. The in-office training portion was with a volunteer staff member that prepared me to feel confident and as comfortable as possible receiving calls on the crisis line. It was a truly enjoyable and interactive experience.
Skill Development and Other Benefits
- Telecare taught me valuable active listening skills that help me help the people who call and it transfers into communicating and listening better in my daily life.
- Volunteering at Telecare helped me gain credit and fulfilled some of the university requirements for my psychology degree.
- Telecare has taught me the importance of listening to others and validating our caller's emotions by going where they are at that moment in an empathic way.
- Most of all, Telecare has taught me to have Christlike compassion for those around me.
Telecare has been a positive and rewarding experience for me. God willing, I hope that I can continue to serve with this wonderful ministry.
Author: Anonymous to protect identity
_ _ _ _ _
Photo: Photo by Chungkuk Bae on Unsplash
Need Someone to Listen?
Remember, you're not alone on this journey. If you're seeking a compassionate ear and a heart that understands, we encourage you to call us. Support is just a phone call away. See below for information how to connect with us.
Discover Hope in Every Email
Join our community for uplifting stories, expert advice, and a path to healing.
Get the support you need
For Crisis or Emotional Support Call:
- 604-852-9099 in Abbotsford and Mission
- 1-888-852-9099 toll free throughout British Columbia
- If you are in a life threatening crisis, please call 911
Recent Posts
> End your Anxiety: A Prayerful Approach
> Renew your Strength – God's Promise to You
> Bible Verses that Help When You're Afraid | Telecare
Finding Light in the Darkness: A Reflection on Philippians 4:8
Mental health is an integral part of our overall well-being, yet it is often shrouded in misconceptions and stigma. Let's explore three common stigmas and how to receive help if needed.
The first time Samuel* called he was upbeat and positive. He shared with us that life was good in the big city. He lived on his own in his newly-renovated apartment, and drove one of the nicest cars in his complex. Samuel shared that he kept fit and wondered at times if he was the envy of other elderly men—and women—around him.
Robert* began calling Telecare in 2020 during the pandemic. We learned that he had been living on his own already due to a messy divorce from his wife and being “written off” by two daughters. Robert shared that he misses his family immensely and wants to reconcile with them. We affirmed that reconciliation is a worthy goal while not always possible.
Ned* began calling Telecare six years ago in the wake of a bad fall he took at work that left him unable to work without experiencing severe back pain. Efforts to learn new skills have been complicated by his health condition and general aptitudes.
Kerri began calling Telecare in her 50s when life’s struggles were too much to carry alone. She shared about being raised in a family where her father was an alcoholic and her mother schizophrenic.
Cindy* calls us on a semi-regular basis and has done so for many years. When she first began to call Telecare she was married and dealing with various challenges, including having been arrested for shoplifting and for using drugs.
One day Louisa told me that she felt like she was nobody’s priority, nobody’s first choice. It hit me that her biggest problem was not unemployment or even the loss she had experienced, but more the crushing belief that she did not matter.
On any given day, millions of people from all walks of life around the world reach out to someone for help. Whether it's due to mental health concerns, stressful life events like the loss of a loved one, substance use disorder challenges or something else entirely—seeking assistance is both brave and necessary.
When someone calls our Telecare Crisis and Caring Line, they often have nowhere else to turn. For some, life has become overwhelmingly difficult and lonesome.
Contact Info
Emergencies: 911
Supportive Listening: 604-852-9099
Supportive Listening (Toll Free): 1-888-852-9099
Admin. 604-852-4058
Email: admin@telecarebc.com