Call and Chat Volunteer Support Training
Equipped To
Listen
Well
7-week online supportive listening training series
Telecare offers you a comprehensive, faith-inspired training program that equips you with the skills to become a compassionate, effective listener.
Compassionate Listening
Crisis Intervention
Emotional Support
Effective Communication
Next Training: February 12, 2026, via Zoom, 7-9 p.m. and subsequent Thursdays.
- Work through the curriculum
- Join others online to discuss it and practice listening skills
Curriculum topics include:
- Week 1: [Feb 12] Orientation: Telecare 101. Meet our trainers Debbie Cazander and Janet Hitchcock
- Week 2: [Feb 19] Spiritual issues of callers, religiously diverse callers, and volunteer self-care.
- Week 3: [Feb 26] Listening, Communication
- Week 4: [Mar 5] Caring Confrontation, The Caller
- Week 5: [Mar 12] Mental Health, Personality Disorders, and Brain Injuries
- Week 6: [Mar 19] Crisis Intervention, Suicide Intervention
- Week 7: [Mar 26] Addictions, Abuse, and Anger Management
- Week 8: [April 2] Issues Youth Face, Grief, Loneliness
- Week 9: [April 9] Mentoring and practice taking calls or chats with a trainer at your side.
Sessions focus on how to show emotional and spiritual support for people struggling with diverse issues. Week 1 guides you in applying, completing important forms, and moving toward taking calls and chat messages. Meeting online with other trainees connects you with people with a passion similar to your own.
After completion of training, participants will qualify to serve as a phone or chat support volunteer with our Canada-wide ministry. Volunteering is not required to attend training.
Volunteers need to be committed Christians, at least 19 years of age and residing in Canada.
Three Steps to Start Volunteering
1.
Find the application form here and fill it out. When you hit 'submit' it will notify us and we will get back to you
2.
Engage with our lead trainer when she contacts you. Follow her guidelines and submit additional documents.
3.
Attend the
first Training Session online February 12 and prepare yourself to serve.
What People Say About Telecare's Crisis and Caring Line Training
Questions?
Contact us at admin@telecarebc.com for more details. We hope you can join us in this vital and meaningful ministry.
