Call and Chat Volunteer Support Training
Equipped To
Listen
Well
9-week online supportive listening training series
Telecare offers you a comprehensive, faith-inspired training program that equips you with the skills to become a compassionate, effective listener.
Compassionate Listening
Crisis Intervention
Emotional Support
Effective Communication
Next Training: September 17, 2026, via Zoom, 7-9 p.m. and subsequent Thursdays.
- Work through the curriculum
- Join others online to discuss it and practice listening skills
Curriculum topics include:
- Orientation: [Sept 17] Orientation: Telecare 101. Meet our trainers Debbie Cazander and Janet Hitchcock
- Week 1: [Sept 24] Spiritual issues of callers, religiously diverse callers, and volunteer self-care.
- Week 2: [Oct 1] Listening, Communication
- Week 3: [Oct 8] Caring Confrontation, The Caller
- Week 4: [Oct 15] Mental Health, Personality Disorders, and Brain Injuries
- Week 5: [Oct 22] Crisis Intervention, Suicide Intervention
- Week 6: [Oct 29] Addictions, Abuse, and Anger Management
- Week 7: [Nov 12] Issues Youth Face, Grief, Loneliness
- Week of: [Nov 13] Mentoring will begin individually
- Week 9: [Nov 19] Follow-up Zoom meeting Mentoring and practice taking calls or chats with a trainer at your side.
Sessions focus on how to show emotional and spiritual support for people struggling with diverse issues. Week 1 guides you in applying, completing important forms, and moving toward taking calls and chat messages. Meeting online with other trainees connects you with people with a passion similar to your own.
After completion of training, participants will qualify to serve as a phone or chat support volunteer with our Canada-wide ministry. Volunteering is not required to attend training.
Volunteers need to be committed Christians, at least 19 years of age and residing in Canada.
Three Steps to Start Volunteering
1.
Find the application form here and fill it out. When you hit 'submit' it will notify us and we will get back to you
2.
Engage with our lead trainer when she contacts you. Follow her guidelines and submit additional documents.
3.
Attend the
first Training Session online September 17 and prepare yourself to serve.
What People Say About Telecare's Crisis and Caring Line Training
Questions?
Contact us at admin@telecarebc.com for more details. We hope you can join us in this vital and meaningful ministry.
