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Thank You for Listening
By Debbie Cazander
Cindy's Challenges
*Cindy** calls Telecare on a semi-regular basis and has done so for many years. When she first began to call Telecare she was married and dealing with various challenges; including having been arrested for shoplifting and for using drugs. During these early conversations with Cindy, she would often talk about her remorse for stealing and from being banned from a favourite store. She knew it was her own fault that she now had to go out of her way to shop at another store. Cindy felt she would never be able to stop taking drugs and on top of everything, her marriage was crumbling.
A Safe Place
We listened to Cindy and allowed her a safe place to share her concerns. In the years that followed, Cindy and her husband did divorce, the store ban was lifted and eventually with much support she overcame the drug addiction.
Life Has Not Been Easy
For a few years, we did not hear from Cindy very often. She started calling again not too long ago. She had heard that her ex-husband had suddenly passed away and this unsettled her, as she remembered the good times and love they had shared in the beginning. Life has not been easy for Cindy and financially she has struggled.
Thank you
We allow Cindy to express her feelings during calls and we ask her open-ended questions, that we hope will bring some direction to her thoughts. Most times, in response to our questioning, Cindy will verbally think through the situation she is in and come up with ways to deal with the circumstances of her life. She ends almost every call by thanking us for listening.
*Composite profile to maintain caller confidentiality**not the caller's real name
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