30 years of just being there

PHONE FOR SUPPORT: 1-888-852-9099, 9 AM TO 9:00 PM, 7 DAYS A WEEK
LIVE CHAT: FRIDAYS AND SATURDAYS, 5 PM - 11 PM

From Lighthouse Magazine by Debbie Cazander

"Telecare Crisis & Caring Line is marking its 30th year of providing a listening and caring service for anyone in distress and in need of emotional support. A celebration is being planned for Friday, October 18, 7 pm at New Life Church in Abbotsford. Popular local musician, Ryan McAllister, will perform and registered clinical counsellor Mark Eshleman, from Cedar Springs Counseling in Langley, will speak on the connection between our thoughts and our emotional well being."

"As a call responder for Telecare, I would agree that oftentimes what the caller has been thinking about, will find its way into how they are feeling and consequently into the things they do and say. This can be especially difficult if the person has been pondering a painful situation, which is often the case when they call us. Life can be very challenging at times, and no one is exempt from experiencing hurt. Many of the people who reach out to us are regular callers. These individuals may call every week, if not every day or a few times a day, and need support and encouragement. Some may have been abused as children and have a hard time trusting anyone. Fearful that others are ready to inflict pain on them, they choose to isolate themselves, yet become lonely, and seek a human voice to connect with."

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For Crisis or Emotional Support Call:

604-852-9099 in Abbotsford and Mission
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If you are in a life threatening crisis, please call 911

The Smartphone as Lifeline

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Gary and Jane represent a growing mental health crisis in Canada—one marked by hidden loneliness across all ages. Nearly 30% of Canadians report frequent feelings of loneliness which is a major contributor to depression and emotional distress. While Gary isolates in silence and Jane hides her pain behind good grades, both could benefit from intentional peer support. Services like Telecare and chat-based mental health support offer a lifeline to those who struggle to speak their pain aloud. For many, text and phone support lines reduce distress, offering compassionate care and hope.

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When my husband passed away three years ago, I lost more than a partner—I lost my sense of purpose. My name is Margaret, and I’m 72 years old. I spent nearly 50 years married to the love of my life, building a home, raising children, and sharing every part of my day with him. When he was gone, the house we filled with laughter and memories became unbearably quiet.

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One night, lying awake in the early hours, I came across Telecare’s number while scrolling through mental health resources. Something about the phrase “compassionate listening” gave me the courage to call. My hands shook as I dialled, but I thought, What do I have to lose?

A book cover with the word Psalms on it.

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Life is filled with moments of difficulty, pain, and uncertainty. In such times, finding words to express our emotions or to pray can feel impossible. The Psalms, however, offer a lifeline.

Celebrating Compassion: The Impact of Our Donors and Volunteers at Telecare

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At Telecare Crisis & Caring Line, our mission to provide compassionate listening and support during personal crises is made possible by our dedicated volunteers and generous donors. Over the years, we have received thousands of calls from people seeking someone to listen.

October 2024 Updates

By Rodney Janz • October 14, 2024

Another change at Telecare is that we are returning to cohort training twice a year rather than on-your-own training via online resources.

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