On any given day, millions of people from all walks of life around the world reach out to someone for help. Whether it's due to mental health concerns, stressful life events like the loss of a loved one, substance use disorder challenges or something else entirely—seeking assistance is both brave and necessary. 

At Telecare we are privileged to bear witness and provide support when people share their stories with us. This blog post seeks to give you a glimpse into a call we might receive. 

Let us introduce you to Helen, a caller who represents the situations Telecare encounters on a day-to-day basis.

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Her voice was tentative yet positive. 

Hello, is this Telecare?

Yes it is. How may I help you?

Well you folks have already helped me a lot.

That’s great to hear. Thanks for the compliment. Is there anything you’d like to talk about today?

No, you don’t understand. Last year I was really down after my husband died. I live in a remote area and most of my family are in Vancouver. I had never used a call-in service like this, but I did, last November.

Great to know. How are you doing now?

Well there’s still a lot of pain. We’d been married 27 years. No one can replace a person like that you know.

I imagine so. So many memories and connections.

And people who haven’t lost a husband like that just can’t relate. I went down fast and couldn’t get out on my own. And I didn’t feel comfortable going to a counselor, and I couldn’t afford one anyway being retired and all.

How did you hear about us?

A friend of a friend mentioned Telecare a while ago, so I looked you up. And glad I did. I wasn’t leaving the apartment and could hardly get out of bed. I kept asking why I should go on. Without Jerry I was lost. 

I’m so glad you found us. How are you doing today?

Better. You guys helped me think in new ways and encouraged me to reach out to the friends I have nearby. I also found a grief group at a local church.

So wonderful. Having personal connection with people who can walk with you is important in feeling better.

Yes. So today I was calling to say thank you. You folks cared for me, and I imagine some of your listeners wonder where I went. I quit calling a while ago Can you tell them I’m better, and thank them for caring about me? 

Yes, I can convey that to our listening team. Thanks so much.

Oh, I especially appreciated it when you guys shared scripture with me. Sometimes I forget that God looks out for us during dark times.

You are welcome! Anything else?

No. I guess that’s it. Thank you for listening right now.

My pleasure. Have a good rest of your day.

You too. Goodbye.