Call and Chat Volunteer Responder Training
Empower Yourself to Support Others Through Comprehensive Volunteer Training
Telecare offers you a comprehensive, faith-inspired training program that equips you with the skills to become a compassionate, effective crisis line volunteer. Over several weeks, you'll gain expertise in active listening, crisis intervention, and supporting individuals in their darkest moments—all from the comfort of your home via Zoom.
Return to this site to discover when our next training cohort begins.
Read more here.
Compassionate Listening
Crisis Intervention
Emotional Support
Effective Communication
Next Training: September 18, 2025, via Zoom, 7-9 p.m. and subsequent Thursdays.
- Work through the curriculum
- Join others online to discuss it and practice listening skills
See 3 steps below.
Curriculum topics include:
- Week 1: Orientation: Telecare 101. Meet our trainers Debbie Cazander and Janet Hitchcock
- Week 2: Spiritual issues of callers, religiously diverse callers, and volunteer self-care.
- Week 3: Listening, Communication
- Week 4: Caring Confrontation, The Caller
- Week 5: Mental Health, Personality Disorders, and Brain Injuries
- Week 6: Crisis Intervention, Suicide Intervention
- Week 7: Addictions, Abuse, and Anger Management
- Week 8: Grief, Loneliness
- Week 9: Learn our software (called iCarol) to manage calls and chats and practice taking calls with a trainer helper at your side.
Sessions focus on how to show emotional and spiritual support for people struggling with diverse issues. Week 1 guides you in applying, completing important forms, and moving toward taking calls and chat messages. Meeting online with other trainees connects you with people with a passion similar to your own.
Volunteers need to be committed Christians, at least 19 years of age and residing in Canada.
Three Steps to Start Volunteer Training
1.
Contact Us
Let us know you would like to get trained.
Contact us here
and complete the form.
2.
Apply for Training.
When you hit 'submit' we'll be notified and get back to you. See button below.
3.
Attend Training Sessions to prepare yourself to serve.
Ready to apply?
Access the application form here.
What People Say About Telecare's Crisis and Caring Line Training
Questions?
Contact us at admin@telecarebc.com for more details. We hope you can join us in this vital and meaningful ministry.
