Call and Chat Volunteer Responder Training
Empower Yourself to Support Others Through Comprehensive Volunteer Training
Telecare offers you a comprehensive, faith-inspired training program that equips you with the skills to become a compassionate, effective crisis line volunteer. Over several weeks, you'll gain expertise in active listening, crisis intervention, and supporting individuals in their darkest moments—all from the comfort of your home via Zoom.
Return to this site to discover when our next training cohort begins.
Read more here.
Compassionate Listening
Crisis Intervention
Emotional Support
Effective Communication
Next Training: Sometime fall 2025 via Zoom
Please make application for fall training using the application form in the 3 steps below.
Training consists of two parts:
1) working through our curriculum online week by week in Trainual and
2) meeting by Zoom with our trainers to discuss the curriculum and practice listening skills.
Curriculum topics include:
- Week 1: Orientation. Meet our trainers Debbie Cazander and Janet Hitchcock
- Week 2: Telecare 101, Spiritual Issues of the Caller, Volunteer Self-Care
- Week 3: Listening, Communication
- Week 4: Caring Confrontation, The Caller
- Week 5: Mental Health, Personality Disorders, and Brain Injuries
- Week 6: Crisis Intervention, Suicide Intervention
- Week 7: Grief, Loneliness
- Week 8: Addictions, Abuse, and Anger Management
- Week 9: Learn our software (called iCarol) to manage calls and chats and practice taking calls with a trainer helper at your side.
Sessions will focus on how to show emotional and spiritual support (if requested) for people struggling with the issues noted above. You will also learn about how to apply to become a volunteer, complete important forms, and move toward taking calls and chat messages. While training does not require service, we hope you will. You have so much to gain.
Volunteers need to be committed Christians, at least 19 years of age and residing in Canada.
Three Steps to Start Volunteer Training
1.
Apply for the Course
You’ll gain access to materials, mentoring, and the Trainual platform. To do so,
contact us here
and complete the contact form. Note: For a limited time, we are offering our training at no cost.
2.
Attend the Orientation Session
Coming Fall 2025
3.
Complete the Training
Do the curriculum week by week, attend the Zoom sessions Wednesday nights, and practice supportive listening through role-plays and practice calls.
Ready to apply?
When you are ready, please access the application form here.
What People Say About Telecare's Crisis and Caring Line Training
Questions?
Contact us at admin@telecarebc.com for more details. We hope you can join us in this vital and meaningful ministry.
