How has the training helped you?

Recently a small group of seasoned volunteers met and were asked how Telecare's training had helped them before coming on the line. Sarah (names have been changed) found that training has helped in her personal life as she interacts with family and friends; she learned that it is okay to just be quiet when listening and not anticipate answers people close to her will give when she asks open-ended questions.

Kyla responded that Telecare’s training on diverse topics gave her increased confidence and skill in responding to callers with complicated lives and emotions. Lastly, Bernie stressed that he learned the importance of asking open-ended questions to draw people out, and the “need to listen to understand” first rather than to be understood.

Lastly, Bernie also found that training gave him valuable insights he could transfer to his life with his wife and friends.

Trainees gain confidence

Before serving on the phone lines, a Telecare volunteer must complete training. The curriculum covers fourteen topics relevant to supporting hurting people, for example listening, communication, confronting with care, understanding Telecare’s helping philosophy, crisis and suicide intervention, addictions, anger management, and more. The training provides knowledge on issues that may arise during a call and offers the best ways to interact with the caller in different situations. Trainees gain confidence by practicing roleplay calls where they apply these topics and issues in listening situations.

Improve your life skills

The stories of Sarah, Kyla, and Bernie could be your own. Telecare welcomes anyone who would like to improve their life skills. Even if you do not end up serving on the phone lines, you would grow in supportive listening skills.